(FAQ) – Frequently Asked Questions

Why shop with us instead of foreign online stores

Unlike foreign online stores and auctions, when shopping with us, it is guaranteed that:

How to contact us

We are available through the following channels:
+374 44 52 52 00
facebook.com/eliam
eli.am_giftshop
info@eli.am

How is delivery carried out
Orders are delivered using the following methods:

How much does delivery cost

How to pay

The following payment methods are available:

– Online payment with MASTER CARD, VISA, and ARCA cards

– Payment via Idram payment system

– Cash on delivery — pay the courier upon receiving your order

– Bank transfer — only for legal entities

What if I don’t like the delivered order

In this case, you simply pay the delivery fee, regardless of the order amount.

Is it possible to change the order

Until the product leaves the warehouse, you can contact us to modify or cancel the order.

How to return or exchange purchased items

Exchange and return of purchased goods and services are carried out in accordance with the provisions of the RA Consumer Rights Law.

Is it mandatory to register on the website to make purchases

Registration is not required to place an order, but it allows future orders to be processed automatically without entering your details again.

What information do you need

It is usually sufficient to fill out only the required fields, but additional information helps us improve service quality and satisfy our valued customers.

Can I order multiple items at the same time

Of course, simply add all items to the cart and then place the order.

When can I receive my order

Your chosen gift will be delivered from our warehouse to your specified address. Delivery is made every day except Sunday.

Is my data kept confidential

Yes, any information you provide is kept strictly confidential and is used only to ensure delivery and improve service quality.

What are the benefits of registering on the website

First, you don’t need to enter your information every time you place an order; second, you can view previously ordered products; third, as a loyal customer you can get discount cards. Also, registration allows you to follow our news and promotions via email.

Who can I contact if I am dissatisfied with the product, service, or have suggestions

You can send complaints about product or service quality to the company director at info@eli.am. You can also call our phone numbers and ask to be connected to the director.

Thank you for using our services.