(FAQ) – Frequently Asked Questions

Unlike many international on-line shop we guarantee that the items you purchase

  • are delivered to your door in just a couple of hours,
  • may be immediately returned if they don’t meet your expectations,
  • are of a high quality, are functional and not damaged, we take full responsibility for any product of ours that is damaged or not functioning properly,
  • will come in a nicely designed gift packaging,
  • and we strive to provide an excellent service to our customers.

You may reach us through these numbers

  • +374 12 354 126 (Landline)
  • +374 99 354 126 (Beeline)
  • +374 77 354 126 (VivaCell)
  • +374 95 354 126 (Orange)

 

Skype:

  • eligifts

 

Facebook:

  • www.facebook.com/eligifts

 

E-mail:

 

Visit our shop in Yerevan at Koryun str. 23/37.

Below is a summary of delivery methods and delivery times that we offer:

– Delivery in Yerevan within 24 hours of placing the order.

– Express delivery in Yerevan within 2 hours of placing the order.

– Delivery to marzes and Artsakh – car shipping within 1 one day of placing the order.

– Delivery to marzaes and Artsakh – postal delivery within 4 days of placing the order.

– International shipping – approximately within 2 weeks of placing the order.

– Or you can pick up the order from the store free of charge.

 

One day delivery in Yerevan is 500 AMD. Delivery of orders in Yerevan exceeding 4000 AMD is 300 AMD. Delivery of orders in Yerevan exceeding 8000 AMD is free of charge.

Express delivery in Yerevan is 1000 AMD regardless of the total order value.

One day delivery (car shipping) to the marzes of Armenia and Artsakh is on average 100 AMD per kilometer.

Four day delivery (postal) to the marzes of Armenia and Artsakh is 1500 AMD.

Price of international shipping depends on the country of delivery.

 

We offer the following payment methods to our customers:

– Cash on delivery – cash payment upon delivery to our delivery man.

– On-line payment – we accept ARCA, MASTER CARD and VISA cards. Click on this link to register your ARCA card.

– On-line payment through E-dram system – using this system you may also make payments through WebMoney, YandexMonay, Google Wallet and other payments systems.

– Bank transfer – valid only for legal entities.

In that case you would only need to pay for delivery regardless of the total order value.
You may contact our operators and ask to cancel your order or make changes to it if the order is not yet out for delivery.
We urge you to check you order before our deliveryman leaves, if for some reason you are not pleased with the items you have ordered, you may return/exchange any item you wish. Unfortunately after the deliveryman leaves you won’t be able to return or exchange the items you purchased.

You don’t have to create an account, however if you do create an account once you won’t have to fill in your contact details every time you place an order with us.

You just need to fill in the fields that are marked as mandatory, but any additional information you choose to provide will help us to improve the quality of our service and customize our service to meet your specific needs and interests.
Of course, just add all the products you want to purchase into your shopping cart and place an order.
We will deliver the gifts of your choice directly to your preferred address from our Yerevan warehouse. Our delivery service operates every day except Sundays.
We guarantee that any information you provide us is not shared with third parties and is used solely for the purpose of providing you with high quality service.
We would love to see you at our shop in 1 Koryun str. 23/37, Yerevan.

 

First of all you won’t have to fill in your details every time you place an order. You will be able to view your order history. As a loyal customer you will be able to receive discount cards in future. And you will also be able to receive news and information on sales to your e-mail.
Please e-mail any complaints about the quality of our products/service or any suggestions you may have to our Executive Director at info@eli.am. You may also dial any of our numbers and ask the operator to connect you with the Executive Director.

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                                 Thank you for using our services!

Dear customer, pleased be informed you that your order will be processed in
We work every day from 10:00 to 20:00 except Sundays.
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